winzr Privacy Policy

Who We Are

This Privacy Policy is issued by winzr, the online casino platform accessible at winzr.app (referred to in this document as "winzr", "we", "us", or "our"). winzr operates as an online gaming platform serving eligible players in the Philippines, offering live dealer games, slots, bingo, baccarat, and fishing games.

winzr acts as the data controller in respect of the personal information collected from players and visitors to the winzr platform. This means winzr determines the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or how winzr handles your personal data, you may contact us using the details provided in Section 14 of this document.

Data We Collect

winzr collects the following categories of personal data from players and platform visitors:

• Identity data: Your full legal name, date of birth, nationality, and government-issued ID details provided during registration and KYC verification.
• Contact data: Your email address, Philippine mobile number, and residential address.
• Financial data: Payment method details (e.g., GCash account number, PayMaya number, BDO or BPI account details), transaction history, deposit and withdrawal records.
• Account data: Your winzr username, account preferences, game history, bonus usage, and session activity logs.
• Technical data: IP address, browser type and version, device type and operating system, time zone, and pages visited on the winzr platform.
• Communications data: Records of your correspondence with winzr support, including emails, chat transcripts, and support ticket history.
• KYC documents: Copies of government-issued identification, proof of address documents, and selfie photographs submitted for identity verification purposes.

How We Collect Your Data

winzr collects personal data through the following means:

• Direct interactions: Data you provide when registering a winzr account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical data collected automatically when you access the winzr platform, including through cookies, server logs, and similar tracking technologies. See Section 7 for more details on cookies.
• Third-party sources: Identity verification data from KYC service providers; transaction data from payment processors such as GCash, PayMaya, and Philippine banking partners; fraud prevention data from security service providers.

winzr does not purchase personal data from data brokers or third-party marketing lists.

How We Use Your Data

winzr uses the personal data we collect for the following purposes:

• Account management: To register and maintain your winzr account, verify your identity and age, and manage your login credentials.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver the core winzr platform experience.
• Regulatory compliance: To fulfil our obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the winzr platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance with account issues.
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the performance and features of the winzr platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion requests.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about winzr offers.

Legal Basis for Processing

winzr processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable Philippine regulations:

• Contractual necessity: Processing required to fulfil our obligations under the winzr Terms & Conditions, including account registration, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate interests: Processing carried out for winzr's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — for example, where you opt in to receive winzr promotional communications. You may withdraw consent at any time by contacting support.

Sharing Your Data

winzr does not sell, rent, or trade your personal data to third parties for marketing purposes. winzr may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other Philippine payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged by winzr to verify your identity and age in compliance with regulatory requirements.
• Fraud prevention and security providers: Service providers that assist winzr in detecting and preventing fraudulent activity, unauthorized access, and money laundering.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers that support the operation of the winzr platform, bound by confidentiality obligations.
• Regulatory and law enforcement authorities: Philippine government agencies, gaming regulators, and law enforcement bodies where disclosure is required by law or in response to a lawful request.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by winzr, subject to professional confidentiality obligations.

All third parties with whom winzr shares personal data are required to handle that data in accordance with applicable data protection law and winzr's data processing requirements. winzr does not authorize third parties to use your personal data for their own independent marketing purposes.

Cookies & Tracking Technologies

winzr uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the winzr website. They help winzr recognize your browser, remember your preferences, and analyze how the platform is used.

winzr uses the following categories of cookies:

• Strictly necessary cookies: Essential for the winzr platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized winzr experience.
• Analytics cookies: Used to collect anonymized data about how players use the winzr platform — such as which pages are visited most frequently — to help winzr improve its services.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized login attempts, and other security threats on the winzr platform.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the winzr platform. winzr does not use third-party advertising cookies or behavioral tracking cookies for cross-site advertising purposes.

Data Security

winzr implements a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the winzr platform.
• Encryption of sensitive data at rest, including financial information and KYC documents.
• Access controls that restrict winzr staff access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of the winzr platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Secure data storage with reputable cloud infrastructure providers operating in compliance with international security standards.

While winzr takes data security seriously and applies industry-standard protections, no online system can guarantee absolute security. You are also responsible for maintaining the security of your winzr account credentials. If you suspect unauthorized access to your account, contact winzr support immediately.

Data Retention

winzr retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your active winzr account, and for a period of at least five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law or ongoing regulatory proceedings.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine financial record-keeping requirements.
• Support communications: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Technical and analytics data: Retained in anonymized or aggregated form for platform improvement purposes; identifiable technical data is retained for up to twelve (12) months.

When personal data is no longer required, winzr will securely delete or anonymize it in accordance with our internal data disposal procedures.

Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable Philippine regulations, you have the following rights in respect of your personal data held by winzr:

• Right to be informed: The right to be told how your personal data is collected and used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data winzr holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by winzr.
• Right to erasure: The right to request deletion of your personal data, subject to winzr's legal retention obligations and regulatory requirements.
• Right to object: The right to object to winzr processing your personal data for direct marketing purposes or on the basis of legitimate interests.
• Right to data portability: The right to receive a copy of your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, contact winzr support at the email address provided in Section 14. winzr will respond to all valid requests within thirty (30) days. In some cases, winzr may need to verify your identity before processing a data rights request.

If you are not satisfied with winzr's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Children & Minors

The winzr platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. winzr does not knowingly collect personal data from individuals under the age of 21.

If winzr becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, all associated data will be reviewed, and the data will be deleted to the extent permitted by law. Any funds held in an underage account will be handled in accordance with winzr's Terms & Conditions and applicable regulatory requirements.

If you believe that a minor has registered a winzr account or that winzr has inadvertently collected data from a person under 21, please contact us immediately using the details in Section 14.

Third-Party Links

The winzr platform may contain links to third-party websites or services — for example, links to payment provider portals such as GCash or PayMaya when processing transactions. winzr is not responsible for the privacy practices or content of any third-party websites.

When you leave the winzr platform and visit a third-party site, that site's own privacy policy will govern the collection and use of your data. winzr encourages you to review the privacy policies of any third-party services you access in connection with your winzr account.

Changes to This Privacy Policy

winzr reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, winzr will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent update is displayed at the top of this page. Your continued use of the winzr platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how winzr protects your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way winzr handles your personal data, please contact our Data Privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach winzr's Data Privacy team at the following email address (plain text — not a clickable link):

When contacting us about a data privacy matter, please include your registered winzr account email address and a clear description of your request or concern so we can route your inquiry to the appropriate team member. winzr aims to respond to all data privacy requests within thirty (30) calendar days of receipt.

For complaints that remain unresolved after contacting winzr, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.